Privacy
Policy

Regional Group Australia Pty Ltd (ABN 21 634 578 699) and its related bodies corporate in Australia (“RGA”, “we”, “our” or “us”) collect and use personal information as part of our day-to-day business operations.

This includes when customers purchase materials or services, apply for credit, request a quote, visit our sites, contact our teams or interact with our website.

This Privacy Policy explains the personal information we may collect, why we collect it, how we use and protect it, and how you can contact us about your information.

Personal information we collect

The personal information we collect depends on how you interact with RGA and may include:

• your name and contact details, including telephone number, email address and postal or physical address
• your company, organisation, occupation or business details
• information provided in enquiries, quote requests, orders, applications and other communications with us
• information relating to products or services supplied to you, including account, transaction and delivery information
• financial, payment and commercial credit information where relevant
• identification information where reasonably required for the purpose for which it is collected
• information relating to your attendance at or interaction with one of our sites
• technical and usage information generated when you use our website.

We generally only collect personal information that is reasonably necessary for our business activities or required to meet our legal and regulatory obligations.

Why we collect and use personal information

We may collect and use personal information to:

• respond to enquiries and requests for information
• prepare quotations and provide products and services
• process and manage customer orders, accounts and deliveries
• administer billing, payments and debt recovery
• assess and manage commercial credit applications and accounts
• coordinate site access and operational requirements
• support the safe and secure operation of our workplaces and sites
• manage our relationships with customers, suppliers, contractors and other stakeholders
• improve our products, services, systems and customer experience
• communicate information about our business, products and services where permitted by law
• prevent or investigate fraud, misuse, security incidents or unlawful activity
• comply with applicable laws, regulations and contractual obligations.

How we collect personal information

Where reasonable and practicable, we collect personal information directly from you.

This may happen when you:

• speak with one of our team members
• contact us by phone or email
• submit a form through our website
• request a quote
• place an order or purchase products or services from us
• apply for or use a commercial credit account
• visit one of our operational sites or offices
• otherwise communicate or do business with RGA.

We may also receive personal information from other sources where appropriate, including your authorised representatives, our related entities, contractors and service providers, commercial credit or fraud-checking providers, professional advisers and publicly available sources.

Commercial credit and account information

Where you apply for or use a commercial credit account with RGA, we may collect information reasonably required to assess, establish and administer that account.

This may include business and contact details, financial information, commercial credit references, payment history, identification information and information provided by guarantors or authorised representatives.

We may obtain or disclose relevant information to commercial credit reference, creditworthiness or fraud-checking providers where this is reasonably required and permitted by law.

Website and digital activity

When you use our website, certain technical information may be collected automatically. This may include your IP address, browser and device information, pages viewed, referring URLs, interactions with the website and other usage information.

Our website may use cookies and similar technologies to provide website functionality, understand how the website is used, measure performance and support marketing activities.

We may also use third-party services to support functions such as website analytics, maps, form security, advertising and content delivery. These services may collect information about your interaction with the website in accordance with their own privacy practices.

Where required, further information about cookies and tracking technologies will be provided through the website’s cookie notice or consent-management tools.

Who we may share information with

We do not sell personal information.

We may disclose personal information where reasonably required for our business activities, where you have authorised us to do so, or where disclosure is permitted or required by law.

This may include disclosure to:

• our subsidiaries, related bodies corporate and affiliated businesses
• contractors and service providers supporting our operations
• information technology, hosting, communications and website service providers
• providers supporting customer enquiries, account administration, billing, payment and debt recovery
• marketing, analytics and communications providers
• commercial credit reference and fraud-checking providers
• other credit providers where relevant to commercial credit activities
• our insurers, financiers and financial service providers
• professional advisers, including accountants, auditors and lawyers
• government, regulatory, statutory and law-enforcement authorities where required or authorised by law
• your authorised representatives.

Where service providers handle personal information on our behalf, we expect them to manage that information appropriately and in accordance with applicable privacy requirements.

Overseas handling of personal information

Some of the systems, technology providers or other service providers used by RGA may store or process personal information outside Australia.

The countries involved may vary depending on the systems and service providers used by our business. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.

How we protect and retain personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be held in electronic or paper form and access is limited to people who require it for legitimate business purposes.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, or as required to meet our legal, regulatory, contractual and record-keeping obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Marketing communications

Where permitted by law, we may use your contact details to send information about RGA products, services, capabilities or other matters that may be relevant to you.

You can ask us to stop sending direct marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or making changes to personal information.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are able to do so.

Privacy enquiries and complaints

If you have a question or concern about how RGA has handled your personal information, please contact us.

This includes if you believe:

• your personal information has been accessed, used or disclosed without authorisation
• information we hold about you is incorrect
• we have not handled your personal information appropriately
• we may have breached our privacy obligations or your privacy rights.

We will review privacy enquiries and complaints and take reasonable steps to respond and address any issues identified.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, systems, practices or legal obligations.

The current version will be published on our website with the date it was last updated.

Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Regional Group Australia
20L Sheraton Road
Dubbo NSW 2830
Australia

Email: admin@regionalgroupaustralia.com.au